Frequently Asked Questions
Everything you need to know about our premium knitwear collections and services.
What materials are used in your knitwear?
We pride ourselves on using only the finest natural fibers, including ethically sourced merino wool, premium cashmere, and organic cotton to ensure durability and comfort.
How should I care for my knitwear items?
To maintain the shape and softness of your garments, we recommend hand washing in cool water with a gentle wool detergent and laying them flat to dry. Avoid hanging knitwear to prevent stretching.
How long does shipping take?
Standard domestic orders are processed within 2 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.